Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact me within 14 days of delivery with photos of the item (and packaging, if relevant). I'll happily sort out a replacement or refund, just want to see what happened so I can also flag if it's a packaging or production issue on my end.

Missing Items

If something from your order is missing, let me know within 5 days of delivery and I'll get it sorted, whether that means shipping the missing item or issuing a partial refund. 

Lost or Delayed Packages

Once an order ships, it's in the carrier's hands. The store is not responsible for untracked orders that may go missing or undelivered. I strongly encourage purchasing tracked shipping if your area's postal system isn't reliable. For tracked orders, if something looks stuck or delayed, feel free to reach out and I'll help however I can.

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, and in their original condition/packaging. To start a return, click here.

EU Customers: If you are exercising your right of withdrawal under EU consumer law, please use our withdrawal form - no login required. You have 14 days from delivery of your last item to submit your request.

The buyer is responsible for return shipping costs as well as a 20% restocking fee. 

How Refunds Work

Approved refunds are issued back to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Wrong Address / Buyer Error

If an order is delayed, returned, or lost due to an incorrect address provided at checkout, this isn't eligible for a refund, but I am happy to help arrange a reship at the buyer's cost. (See Shipping Policy for more on this)

Contact

Got a question or concern? Email me at doofystudios@gmail.com